Refund Policy

1) Overview

We want you to love every purchase from GK Gadget Store. If an item doesn’t meet expectations, you may request a return, replacement, or refund in line with this policy. This policy applies to purchases made directly on our website and may differ for third-party marketplaces.

2) Eligibility & Return Window

• Return period: within 7 calendar days from the delivery date shown by the carrier.
• Condition: items must be in original condition with all accessories, manuals, and packaging intact. Keep protective films on for inspection where applicable.
• Proof: a valid order number and the email or phone used at checkout are required.
• Pre-authorization: all returns must be approved by our support team before shipping back.

3) Non-Returnable Items

For hygiene and safety, certain items cannot be returned unless unused and unopened or found dead-on-arrival (DOA):

• In-ear earbuds and ear tips once the seal is opened.
• Consumables (e.g., protective films) after application.
• Gift cards and downloadable coupons/vouchers.
• Items damaged due to misuse, unauthorized repairs, or liquid ingress.
• Free gifts or promotional items not individually priced.

Headphones/earbuds may be evaluated under DOA/defect cases within 48 hours of delivery with mandatory unboxing proof.

4) How to Initiate a Return

1. Email us: gadgetstoregk@gmail.com with Order #, photos/videos of the item and packaging, and a brief description of the issue.
2. Approval & RMA: if eligible, we’ll issue a Return Merchandise Authorization (RMA) and instructions. In select cases we provide a prepaid label.
3. Pack securely: include all accessories and invoices. Use the original box if possible. Remove or cover old shipping labels.
4. Ship back: hand over to the designated courier and keep the receipt/tracking.
5. Inspection: once received, we verify condition and function. Approved returns move to refund or replacement.

5) Types of Resolution

6) Refund Timelines

• Inspection time: 2–4 business days after the return reaches our facility.
• Refund processing: typically 2–5 business days post-approval; bank posting may take an additional 2–7 business days depending on your provider.
• Communication: we’ll notify you by email at each step (RMA issued, item received, decision, refund initiated).

7) Return Shipping Costs

• Defective/DOA/Wrong item sent: we cover reasonable return shipping or issue a prepaid label.
• Change of mind/Not required: customer bears return shipping. Original shipping fees (if any) are non-refundable.
• Unapproved returns: parcels sent without RMA may be refused or returned to sender at your cost.

8) Exchanges

Direct exchanges are handled as a return + new order. For fast turnaround, place a new order for the desired item after initiating your return.

9) Order Cancellations

• Before dispatch: request cancellation by emailing gadgetstoregk@gmail.com. If approved, we’ll issue a full refund.
• After dispatch: refuse delivery or initiate a return upon receipt. Shipping fees (if any) may be deducted for “change of mind”.

10) Damaged, Defective, or Incorrect Items

Report within 48 hours of delivery with unboxing photos/videos. We will arrange a replacement or refund after verification. Do not discard the packaging until your claim is resolved.

11) Special Cases & Clarifications

12) Evaluation & Restocking

We do not ordinarily charge a restocking fee. However, heavily used items, damaged packaging, or missing accessories may incur a reasonable deduction from the refund. We will share the assessment before processing.

13) Need Help?

We’re here to help with fit, pairing, or troubleshooting—many issues can be resolved without returning the product.

• Phone : +91-8094635618